1. Who We Are
Everon Services Limited is a company registered in England and Wales.
Company number
17419389Registered office
245 Friern Barnet Lane
London
N20 0ND
hello@everonservices.co.ukWebsite
everonservices.co.uk
For the purposes of UK data protection law, Everon Services Limited is the data controller responsible for the personal information described in this Privacy Policy.
2. Information We Collect
The information we collect depends upon how you interact with Everon.
Project and Customer Enquiries
When you contact us or submit a project enquiry, we may collect information including:
- your name;
- company or organisation name;
- email address;
- telephone number;
- project location or postcode;
- project type;
- details of a court, venue, building, property, structure or space;
- dimensions and technical information;
- anticipated project timing;
- indicative budget;
- project objectives and requirements;
- photographs;
- drawings;
- plans;
- specifications;
- uploaded documents or files;
- messages and correspondence; and
- any other information you choose to provide to us.
Clients and Prospective Clients
Where a project progresses beyond an initial enquiry, we may also collect information required to assess, plan, specify, quote for, manage and deliver the project.
This may include:
- business and billing details;
- site and property information;
- technical documentation;
- project drawings;
- planning information;
- structural or engineering information;
- specifications;
- quotations;
- project schedules;
- contractual information;
- correspondence and meeting records;
- payment records;
- transaction information; and
- warranty, servicing and maintenance records.
We do not normally store complete debit or credit card details ourselves.
Suppliers, Manufacturers, Contractors and Professional Partners
If you work with Everon as a supplier, manufacturer, installer, consultant, professional adviser or other business partner, we may collect:
- your name;
- job title;
- organisation name;
- business contact details;
- quotations;
- product information;
- specifications;
- compliance information;
- certifications;
- commercial information;
- contractual information;
- correspondence;
- banking and payment information where required; and
- other information necessary to manage our business relationship.
Website and Technical Information
When you use our website, certain technical information may be collected automatically.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- referring website;
- pages visited;
- time and date of visits;
- website interaction information;
- approximate geographic location; and
- cookie or similar technology information.
The precise information collected will depend upon the website technologies in use and the cookie preferences selected by the visitor.
3. How We Use Your Information
We may use personal information to:
- respond to enquiries;
- understand your project requirements;
- assess project feasibility;
- review sites and operational requirements;
- arrange telephone, video or face-to-face discussions;
- arrange or support site visits;
- identify suitable solutions;
- prepare proposals;
- prepare quotations;
- prepare specifications;
- coordinate manufacturers and suppliers;
- coordinate installation contractors;
- coordinate consultants and professional advisers;
- support planning and approval processes;
- support technical and compliance processes;
- manage logistics and delivery;
- coordinate installation and commissioning;
- manage project handover;
- provide maintenance and aftercare;
- administer warranties;
- manage supplier and contractor relationships;
- manage contracts;
- manage payments and accounts;
- maintain appropriate business and project records;
- operate and improve our website;
- improve our services and customer experience;
- protect our website, systems and business against fraud, misuse and security threats;
- establish, exercise or defend legal claims; and
- comply with legal, regulatory, accounting and tax obligations.
Everon Services Limited does not sell personal information.
4. Our Lawful Bases for Processing Personal Information
UK data protection law requires us to have an appropriate lawful basis for processing personal information.
The lawful basis we rely upon will depend on why we are using the information.
Contract
We may process personal information where it is necessary to take steps at your request before entering into a contract or where processing is necessary to perform a contract with you.
This may include:
- responding to a project enquiry;
- preparing a quotation;
- preparing a proposal;
- specifying a solution;
- delivering an agreed project;
- managing an installation; or
- providing aftercare or maintenance.
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:
- responding to business enquiries;
- developing potential projects;
- managing customer relationships;
- managing supplier and contractor relationships;
- operating our business;
- maintaining appropriate records;
- protecting our systems and website;
- improving our services;
- protecting our legal rights; and
- administering our commercial activities.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation.
This may include obligations relating to:
- accounting;
- taxation;
- company administration;
- health and safety;
- regulatory requirements; and
- legal proceedings.
Consent
Where appropriate, we may rely upon your consent.
This may apply, for example, to:
- certain forms of electronic marketing;
- optional analytics cookies; or
- optional marketing cookies.
Where we rely upon consent, you may withdraw that consent at any time.
5. Project Enquiries
Submitting an enquiry to Everon does not automatically subscribe you to marketing communications.
Information submitted through our project enquiry form will primarily be used to:
- respond to your enquiry;
- understand your requirements;
- assess your project;
- communicate with you about the potential project; and
- take reasonable steps towards providing a quotation, proposal or service.
6. Marketing Communications
Where required, we will obtain appropriate permission before sending marketing communications.
If you separately choose to receive marketing communications from Everon, we may send information relating to:
- Everon services;
- new solutions;
- projects;
- company news;
- industry developments; or
- other information we believe may be relevant to you.
You can unsubscribe from marketing communications at any time.
You can do this by using an unsubscribe facility included within the relevant communication or by contacting:
We may retain a limited record of your opt-out request so that we can continue to respect your preference.
7. Sharing Your Information
We may share personal information where reasonably necessary to assess, quote for, plan, manage or deliver a project or to operate our business.
Recipients may include:
- manufacturers;
- product suppliers;
- installation contractors;
- engineers;
- structural engineers;
- architects;
- designers;
- planning consultants;
- building control specialists;
- electrical contractors;
- climate and ventilation specialists;
- lighting specialists;
- logistics providers;
- maintenance providers;
- professional consultants;
- IT providers;
- website hosting providers;
- cloud service providers;
- email and communications providers;
- accountants;
- banks and payment providers;
- insurers;
- legal advisers; and
- government bodies, regulators or public authorities where required by law.
For example, if we need a manufacturer or technical specialist to assess the suitability of a solution for your site, we may share relevant project information, drawings, photographs or specifications with them.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
Where another organisation processes personal information on our behalf, we expect it to handle that information appropriately and in accordance with applicable data protection requirements.
8. International Data Transfers
Everon may work with suppliers, manufacturers, technology providers or professional partners located outside the United Kingdom.
Some organisations that provide services to us may also store or process information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.
Depending upon the circumstances, this may include relying upon:
- UK adequacy regulations;
- appropriate contractual safeguards;
- recognised international data transfer mechanisms; or
- another lawful transfer mechanism.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, contractual, insurance and regulatory requirements.
As a general guide:
Initial Enquiries
Project enquiries that do not proceed may normally be retained for up to 24 months following the last meaningful contact.
Client and Project Information
Client and completed project records may normally be retained for up to six years following completion or termination of the relevant relationship, unless a longer period is appropriate or required.
Technical Project Records
Certain technical information may be retained for longer where appropriate for:
- warranties;
- maintenance;
- servicing;
- structural records;
- product safety;
- compliance;
- replacement components; or
- future project support.
Financial Information
Accounting, taxation and transaction records will be retained for the period required under applicable law.
Marketing Information
Marketing records may normally be retained until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to retain them.
We may retain limited suppression information after an opt-out so that we do not inadvertently contact you again for marketing purposes.
10. Information Security
We take reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- unauthorised disclosure; and
- destruction.
Access to personal information is limited to employees, directors, advisers, contractors and service providers that reasonably require access for legitimate purposes.
However, no internet transmission or storage system can be guaranteed to be completely secure.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Some cookies are required for the website to operate correctly.
Other cookies, such as analytics or marketing cookies, will only be used where appropriate and subject to the visitor's cookie choices.
Full details are available in our Cookie Policy.
Visitors can change their cookie choices at any time using Cookie Settings in the website footer.
12. Your Data Protection Rights
Depending upon the circumstances and applicable law, you may have rights relating to your personal information.
These may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request completion of incomplete information;
- request deletion of your information;
- request restriction of processing;
- object to certain processing;
- request transfer of certain information;
- withdraw consent where processing is based upon consent; and
- object to direct marketing.
These rights are subject to applicable legal conditions and exemptions.
To exercise a data protection right, contact:
We may need to verify your identity before completing a request.
13. Complaints
If you are concerned about how Everon has used your personal information, please contact us in the first instance so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office, the UK's independent data protection regulator.
Information Commissioner's Office (ICO)
14. Third-Party Websites
Our website may contain links to websites operated by third parties.
Everon does not control those websites and is not responsible for their content, privacy practices or security.
We recommend reviewing the privacy information provided by the relevant third party before providing personal information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made to reflect developments in:
- our business;
- our website;
- our services;
- technology;
- suppliers;
- regulatory requirements; or
- applicable law.
The latest version will be published on this website and the "Last updated" date will be amended accordingly.
16. Contact Us
If you have questions about this Privacy Policy, your personal information or your data protection rights, contact:
Everon Services Limited
Company No. 17419389
Registered in England & Wales245 Friern Barnet Lane
London
N20 0ND
hello@everonservices.co.ukWebsite
everonservices.co.uk